"Hey Dianne,
The trip was a blast, we had a great time. The hotel was absolutely perfect. The location of the hotel was right in the middle of all of the activities we were wanting to do on our down time, plus it was extremely close to the scheduled activities we had planned. Thank you for your recommendation on the hotel, the trip would not of been half as fun if we would of stayed anywhere else. The location and style of the hotel was right on the money. Also, after we booked the room for a rate that I could not of gotten without your help -I checked around-, you told me you would let me know if the price decreased before our trip. I never actually thought that was actually a possibility, I thought it was more of a pitch -no offense-, but you saved us over 50 a night! Countless times everyday we would comment on how great the hotel was and how much we lucked out by taking a stab in the dark with a recommendation from a person we have never met or been to the hotel before. Anyone can find a nice hotel, but you were able to find a nice hotel that fitted our needs better than I would ever been able to do on my own. I truly appreciate your help and will be contacting you on our next trip. My parents travel a lot, so I have forwarded your information to them and told them how helpful you were. Thanks again and hope you have a great week."
Heath
"Sandra, what a terrific time we had and what a great hotel is The Montage. From the time we walked into the doors until we exited the hotel displayed 5-Star customer service in every way. The staff was most attentive to your every need, the amenities far outweighed its competition, and the physical hotel itself is breathtaking. The hotels location is unbeatable, right in the heart of Beverly Hills desirable shopping and dining experiences. A terrific asset - the balconies that open onto Canon Drive - offer more than a breath of fresh air. No complaints here. When I head west again from South Carolina it will be to the front door of The Montage! Thanks to your assistance and the direction from Magellan Vacations for making our trip such a wonderful experience. Your 5 - Star service was also much appreciated!"
Jamie
"I was very pleased with my stay at the Luxe Sunset Hotel. The staff was very professional, very accommodating and very warm. They truly reflected the importance of client satisfaction. I was very pleased with my accommodations and the dogs enjoyed their stay. As you know, because of my postive experience, I have made reservations to go back 2/3/-2/5/09. I would like to know about their program for clients stays. May I also say I am very pleased with your entire staff in their professionalism and sense of urgency and service. I also gave my Beverly Hills plastic surgeon some brochures of the hotel so they could pass on to their patients. Thank you for a wonderful experience."
Susan
"Jaclyn, I just wanted to say thank you again for making that phone call so easy to book our accommodation for New York and LA. You were so helpful and turned what was getting to be a worry into a very helpful and easy experience. Your knowledge of the hotels and locations enabled me to ditch the pile of brouchers and trust your judgement! I wish all of our customer service contacts here in the UK were so friendly and polite, I think they could learn a lot from you. Thank you so much again. Please forward this to your supervisor so they can see what a great job you are doing!"
Louise
"Raffles LErmittage in Beverley Hills was wonderful and we were very pleased to receive a complimentary upgrde with complimentary internet access. Attention to detail at this boutique hotel is excellent. Our room was beautiful and quite large, as was the bathroom. Another added bonus was the courtesy car that would transport us anywhere within a 3 mile radius. We used it about 6 times during our 3 days there! The staff were all exceptional. Thanks again for your help. I will certainly recommend your company to others, and use it again when travelling where you can assist. Regards Lesley."
Lesley
"Katie, I just wanted you to know that we really enjoyed our stay at the Hyatt Regency Century Plaza in LA. The weather was great and so was the pool. So I am glad I changed hotels to get the pool. Everything was smooth at check in. Thank you so much for your help. I have not called your supervisor yet, but do plan on doing that. You were very helpful and have a great attitude. Do you also have hotels in Argentina, or just the USA. Thanks again."
Julia
"I wanted to write you a personal note to let you know how terrific your staff have been and how terrific your organization is...I have been planning a family vacation to California. After days and days of searching the Internet and not finding what I wanted, and the rates that I wanted, I found Allison and her colleagues. Allison, who has been my point of contact, could not have been nicer, more responsive, professional and helpful. I will without a doubt use your service again and recommend it to my friends. I wish you and your business much luck. All the best. Again, many thanks."
Sarah
"I just wanted to thank Jennifer, who helped make a reservation for my daughter and I to spend a weekend in Los Angeles at The W Los Angeles, celebrating her birthday. The Fabulous Suite was indeed, FABULOUS! We arrived to the largest bouquet of balloons my daughter and I had ever seen...not to mention fruit and wine for Mom! Jennifer, you really went out of your way to make this a very special start to a great weekend for us! Thank you. Thank you. We will be calling again. Best always. By the way, everyone at the hotel was terrific! Or should I say, Wonderful!"
Susan